Customer Satisfaction Survey 2016

Customer Satisfaction Survey 2016

The results are in!


Every year we carry out a centre customer survey to assist us in keeping our standards high and fulfilling our centres expectations. We are delighted with the results which are displayed below.

Thanks to all who participated in this important survey.

  • 100% rated OAL’s customer service as excellent
  • 100% strongly agreed or agreed that the OAL Centre Portal is easy to use
  • 100% strongly agreed that OAL quickly resolves any problems
  • 100% strongly agreed or agreed that the OAL Certification process is easy to understand and follow
  • 100% strongly agreed that OAL processes registration and certifications timely
  • 100% would recommend OAL to others
  • 100% agreed that OAL provides appropriate levels of support and expertise in all areas

Some comments we liked:

  • All requests are dealt with promptly, mostly same day but never more than 24 hours.
  • Great deal of knowledge for the sectors we operate.
  • Out of all the AO’s we use OAL is the most efficient. This is one of the reasons we moved to OAL.  Great service provided.
2016-10-31T11:12:39+00:00 31st October 2016|Approved centres, Press Release|