Business administration, leadership and management end point assessments

At OAL we offer a range of end point assessment for people working in the public or private sector or for people who want to improve their administration or supervisory skills.

Business administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors.

Customer service practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Improvement technician

Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies.

Operations/departmental manager

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.

Team leader/supervisor

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.

Can’t find what you’re looking for?

Take a look at the other standards we are approved to deliver…

Cross sector EPA

Take a look at the cross sector EPA we are approved to deliver.

Food & drink EPA

Take a look at the EPA we are approved to deliver for the food and drink industry.

Retail, trade supplier & warehouse EPA

Take a look at the retail, trade supplier and warehouse EPA we are approved to deliver.

Wood & furniture EPA

Take a look at the EPA we are approved to deliver for the wood and furniture industry.

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