Instep, a training provider specialising in Leadership & Management Apprenticeships (Team Leader and Operations Manager), started working with OAL in the summer of 2019 after being introduced to OAL through two of the country’s largest Food Manufacturers, 2SFG and Greencore.
OAL worked closely with Instep from day one, but as their first apprentices to go through EPA with OAL approached Gateway, we ramped up our engagement. Julie Stean, QA & EPA Officer at Instep, remarked,
“The support and guidance I have received from OAL has been terrific, from my experience the tight control they have on each stage of the EPA process, including the booking of EPA has made our lives at Instep so much more manageable and successful”
Julie was also amongst the first people to use the OAL Portal, EPA Live, from start to finish for the registration and booking of EPA and had this to say,
“The training on EPA Live was well organised and communicated. OAL delivered webinars on EPA Live, which were followed up with PDF Guides and YouTube videos”.
Julie was particularly complimentary about the YouTube clips and the guides where step-by-step instructions took her through the EPA Gateway and Booking process.
Julie commented further,
“The transition from manual registration and booking, to the new online portal was seamless and whenever I have had any queries or questions or have needed advice, OAL have responded promptly and their customer service is fantastic. Nothing is too much trouble, thank you”.
So far, Instep and their apprentices have been achieving excellent results with a 70% Distinction rate.