Principles of trade business services qualification overview
The OAL Level 2 Certificate in Principles of Trade Business Services is for learners who work in, or want to work in, a trade business environment.
It gives learners the opportunity to:
- develop knowledge related to customer service in a trade business environment, including understanding the customer relationship, sales techniques and telephone and email communications
- learn about health and safety in a trade business environment, computer-aided kitchen design and stock management
- achieve a nationally-recognised Level 2 qualification
- develop their own personal growth and engagement in learning
Who is the qualification for?
Those working in a trade retail environment, this qualification is ideal for demonstrating competence. It is a measure of ability to carry out a range of work to criteria which has been set by the industry
The qualification must be assessed using the following assessment method:
- Portfolio of evidence
Learners are required to achieve all learning outcomes within units of assessment. All assessment is subject to internal quality assurance within approved centres providing this qualification. External quality assurance of assessment and internal quality assurance within approved centres is provided by OAL.
Trade Supplier end-point assessment
OAL is approved to deliver the Trade Supplier end-point assessment