Retail Team Leader

At the end of the programme apprentices will be able to:

• monitor and maintain excellence in customer service
• promote products and services
• contribute to the achievement of financial targets
• lead a retail team in merchandising and stock management
• oversee the use of technology in retailing
• contribute to the development of the team and personal development
• contribute to excellence in retail communication.

Download our Standard Specification


At OAL we are constantly working hard to ensure that we surpass the expectations of the institutions we work with. We intend to support apprentices on the pathway to EPA in any way we can towards a successful outcome. We have adapted various support materials like the process map to the left to make EPA as straightforward as it can be for apprentices and centres alike.