Terms of Use


Welcome to our website at (the “Website”). The Website is operated Occupational Awards Limited (“We”). We are a company limited by guarantee registered in England and Wales, company number 7545603 and whose registered office is at The Catalyst, Baird Lane, York YO10 5GA. In these terms and conditions, “you” and “your” means you as the user of our Website.

By using our website you accept these terms

These terms and conditions (“Terms”) govern your use of the Website. By accessing the Website, you agree to these Terms. If you do not agree to these Terms, you should not use the Website. You should read all the Terms prior to using the Website. We recommend that you save or print out a copy of these Terms for future reference.

There are other terms and conditions that may apply to your use of the Website. The following additional conditions, also apply to your use of our site:

  • Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Cookie Policy, which sets out information about the cookies on our site.

Changes to these terms

From time to time we may need to make changes to these Terms. Any changes will be posted on our Website. Please review these Terms regularly to ensure you are aware of any changes made by us. If you use the Website after changes are made available in this way, you agree to such changes.

Accessing our website

Access to our Website is free of charge. Such access is permitted on a temporary basis and we reserve the right to withdraw, restrict or amend all or any part of the Website without prior notification. We may suspend access to the Website at any time to allow maintenance work to be carried out or for business or operational reasons.

Access to our Website is dependent upon availability of the worldwide web and we cannot guarantee that our site, or any content on it, will always be available or be uninterrupted. We have the right to disable your access to our Website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. We accept no responsibility for your inability to access our Website arising out of circumstances beyond our reasonable control.

Using materials on our website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it.  Those works, rights and images are protected by copyright laws and treaties around the world. All such rights are reserved.

Subject to these Terms, you may print off one copy, and may download extracts, of any page from our Website for your own personal use and you may draw the attention of others within your organisation to content posted on our site.

Unless expressly permitted in writing by us, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Specifically, you must not do any of the following, without first obtaining our prior written consent or that or the relevant licence holder:

  • remove any copyright or other proprietary notices contained in any materials
  • publicly display, perform, or distribute or otherwise use the materials for any public or commercial purpose;
  • use any materials from the Website in any manner that may infringe any intellectual property right, proprietary right, or property right of us or any third parties; or
  • reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website or any materials on it in any way

Should we provide our consent to any such use of any materials available on this Website, our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. If you print off, copy or download any part of this Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Unacceptable content

If you find any content on our Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal, infringing of any third party rights, deceptive in any way or otherwise in breach of our content standards, please notify us by clicking here and using the subject heading “Unacceptable content”.

We take complaints seriously and on receipt of your complaint we will investigate whether the content breaches our content standards or these Terms and may, at our discretion, remove or block access to the content complained of.


We realise and understand that children may visit our Website but we encourage all persons under 14 to consult with their parents or legal guardian before submitting any content or information to this Website. We believe that ultimately it is the responsibility of parents or legal guardians to supervise children appropriately when online and recommend that parental control tools be put in place.

Linking to our website

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part without first obtaining our prior written consent. You must not remove or obscure by framing or otherwise, advertisements, copyright notices, or other information published on the Website. Our Website must not be framed on any other site.

To avoid any doubt you must not link to our Website from a linking site which contains any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. We reserve the right to withdraw any linking permission without notice.

Third party sites and content

Our Website and/or the Materials may contain links to third party websites. If you decide to visit any third party site, you do so completely at your own risk. We are not responsible for the content, accuracy or opinions expressed on such websites. Links do not imply that we or this Website is/are affiliated or associated with such sites. Third party content may appear on the Website or may be accessible via links from the Website. We are not responsible for and assume no liability for such content.

Exclusions and disclaimers

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website.

Nothing in this Agreement shall exclude our liability for:

  • death or personal injury arising through negligence;
  • fraudulent misrepresentation; and/or
  • anything else that cannot be excluded or limited by us under English law.

We shall not be liable under this Agreement for any indirect, special, incidental or consequential damages whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

Any content on this Website may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials. Any reliance on any such opinion, advice, statement, or other information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of the Website and to make any changes to the features, functionality or content of the Website at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content on the Website.

We do not represent or warrant that the Website will be error-free, free of viruses or owner harmful components, or that defects will be corrected. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain any unauthorised access to our Website, the server on which it is stored or any server, computer or database connected to this Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any breaches of this law to the relevant enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Legal compliance and applicable law

You shall comply with all applicable laws and regulations in connection with your use of the Website and any content that appears on it.

The laws of England and Wales shall apply to these Terms and they shall be interpreted under English law. Any dispute arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the English courts.

Thank you for visiting our website.

Privacy Policy


This privacy statement covers the website uk (the “Website”). The policy does not cover any third party websites linked to this Website. It describes how we protect and make use of the information you give us when you use this website.

For the purposes of this Privacy Statement, “we “, “our ” or “us ” refers to Occupational Awards Limited (“OAL”) of The Catalyst, Baird Lane, Heslington, York YO10 5GA whose registered number is 4768495 and “you “, or “your ” means the person accessing this Website. “Data ” means personally identifiable information such as your name, address, telephone number, email address, user name and password. This Website may collect some or all of this type of information. By giving us this Data you impliedly consent to our use of it for the purposes set out below and as further specified when we collect the Data from you.


You are required to supply your Data where you have asked us to send you further information using the contact us form.

What Data we Gather

We may collect the following data:

  • Name and job title
  • Contact information including email address
  • Website usage data
  • Other information relevant to customer enquiries

How your Data is used

Your Data will be used solely for the purpose specified at the time of collection and unless specified below, will not be passed or sold to any third parties unless you have indicated your consent to this at the time of your registration or following further communications from us. You may at any time contact the person listed at “Unsubscribing” below to have your registration details amended or removed.

We will not ask you for more information than is necessary and will only collect Data from you which is required for the purpose for which it is requested, or which will help us to provide you with a more valuable service. In particular, we may use your Data for the following purposes:

  • for our own internal records;
  • to fulfil your requests for certain services;
  • to contact you in response to a specific enquiry;
  • to improve the products and services we provide;
  • to personalise your experience on the Website;
  • to keep you up to date on the latest service announcements or other information that we think you would like to hear about from us;
  • to understand your needs and provide you with better services;
  • to track your usage of this Website;
  • to assist with Regulation of OAL by the Ofqual and other relevant Government agencies and any successor bodies;
  • to send you promotional emails about products, services, offers and other things we think might be relevant to you.

In some cases it may be necessary for us to provide your Data to our contracted agencies for data or database analysis or updating.

The Data you provide cannot be accessed except by those persons specified above. Your data will be retained for up to seven years. We will take all reasonable measures to keep your information secure. You may obtain details of the information held about you from The Customer Services Team, Occupational Awards Limited, The Catalyst, Baird Lane, Heslington, York YO10 5GA or by emailing

Children and Privacy

Our Website does not target and is not intended to attract children under the age of 14. We do not knowingly solicit personal information from children under the age of 14 or send them requests for personal information.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

We use cookies in the following ways:
(i) to help us recognise you as a unique visitor (just a number) when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests; and
(ii) to track user traffic patterns to see how effective our navigational structure is in helping users reach that information and to help us ensure that its structure is workable; and
(iii) to compile anonymous, aggregated statistics that allow us to determine the usefulness of our Website information.

You cannot be identified personally from a cookie. Cookies cannot read data off your hard disk or read cookie files created by other sites.

You have the ability to accept or reject cookies by modifying the settings in your browser when it alerts you to its presence. To change your cookie setting within your Internet Explorer or to reject or request permission for cookies, click on Tools/Internet Options/Privacy. More information about cookies, including how to block them and/or delete them, can be found at

You do not need to have cookies turned on to use or navigate through many parts of our Website, however this may limit some of the functions available on the Website and you may not be able to use all the interactive features.


We take reasonable precautions to keep your Data secure. Such information is subject to restricted access to prevent unauthorised or unlawful access, modification or use and accidental loss, destruction, or damage. We will ensure any third parties to whom we send your data for processing on our behalf are obliged to comply with our own standards of security and to act only upon our instructions.

Controlling Information about You

When you fill in a form or provide your details on our website, you will see one of more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post
  • Allow us to store your data


If you have agreed that we can use your information for marketing purposes, you can change your mind at any time and unsubscribe from receiving such information either by following the unsubscribe link sent with all electronic communications, or by emailing

We will never give your personal information to third parties unless we have your permission or the law requests us to.

Data Protection

Any personal information we hold about you is stored and processed under our Data Protection Policy, in line with the Data Protection Act 1998.

If you have any questions or concerns about our collection, use, or disclosure of your personal information, please write to Customer Services, Occupational Awards Limited, The Catalyst, Baird Lane, Heslington, York YO10 5GA or by emailing


We use all endeavours to make sure information on this Website is accurate and up to date but before you rely on anything please contact us or double check the information from another source.

This Website also contains links to external Internet websites. We have included such links for your ease of reference but please note that we have no control over the contents of these websites and do not endorse their content and cannot accept responsibility for them. You access such websites at your own risk.

Cookie Policy

What are cookies?

There is a technology called ‘cookies’ which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your computer system. This element of data is a piece of text, not a program. The site can only access the information from a cookie sent by the site. We cannot access other cookies sent by other websites or the information contained therein. Additionally, we cannot learn your email address or any other information about you through the use of a cookie. The only way we would learn such information is if you specifically submit that information to us.

Why does the site use cookies?

Occupational Awards Limited uses cookies to track usage of the site and further customise your experience when you are visiting the site. By tracking usage, we can best determine what features of the site best serve you.

May I decline to accept a cookie?

You may decline to accept cookies sent by the site by selecting an option on your browser to reject cookies. Other sites linked to the site may also send cookies; however we do not control such activities. If you decline a cookie, you may not be viewing the site in a way in which it was designed to optimally be presented.

What benefits do I receive from cookies?

Overall, the use of cookies helps to give you a customised experience at the site. Through the use of cookies, we will know what’s working and what’s not. That information is then used to keep our site fresh and relevant to you the user. Cookies also allow the personalisation of any online services we may provide to you.


The EU General Data Protection Regulation (GDPR) is a significant piece of European legislation which will come into force on 25th May 2018 (. It builds on existing data protection laws, strengthening the rights that EU individuals have over their personal data, and creating a single data protection approach across Europe.

How will OAL comply with the GDPR?

We have reviewed (and updated where necessary) all our internal processes, procedures, data systems and documentation to ensure that we are ready when GDPR comes into force.

Our GDPR Principles are:

Personal data shall be:

  1. processed lawfully, fairly and in a transparent manner;
  2. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
  3. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
  4. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
  5. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
  6. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Any GDPR related questions can be addressed to our Data Protection Officer: Lisa Williamson