EPA Standards

Business & Management

At OAL we offer a range of end point assessment for people working in the public or private sector, or for people who want to improve their administration or supervisory skills. Below are the standards we cover in the Business and Management sector. 

Business Administrator

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

View the standard at the Institute for Apprenticeships here.

Customer Service Practitioner

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

View the standard at the Institute for Apprenticeships here.

Operations or Departmental Manager

Our end-point assessment services for the operations/departmental manager apprenticeship standard are available for registration. This apprenticeship has been designed by a range of employers to ensure that both new entrants and those interested in progressing a career in the sector have an opportunity to develop the right skills, knowledge and behaviours. This apprenticeship is a fantastic way of developing these skills whilst learning and gaining experience at work. The standard is a Level 5 apprenticeship and completion, apprentices may choose to register as members with the Chartered Management Institute and/or the Institute of Leadership & Management, to support their professional career development and progression.

View the standard at the Institute for Apprenticeships here.

Team Leader or Supervisor

A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role. Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

View the standard at the Institute for Apprenticeships here.

Safety, Health & Environment Technician (SHE)

Our end-point assessment services for the Safety, Health and Environment Technician apprenticeship standard are now live! This apprenticeship has been designed by a range of employers to ensure that both new entrants and those interested in progressing a career in the sector have an opportunity to develop the right skills, knowledge and behaviours. This apprenticeship is a fantastic way of developing these skills whilst learning and gaining experience at work.

View the standard at the Institute for Apprenticeships here.

Improvement Technician

Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms etc. Typically, Technicians work as a member of an operational team to resolve problems – preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.

View the standard at the Institute for Apprenticeships here.

Customer Service Specialist

View the standard at the Institute for Apprenticeships here

Download our Customer Service Specialist EPA Specification

Download our Bid & Proposal Coordinator EPA Specification

Bid & Proposal Coordinator

View the standard at the Institute for Apprenticeships here

Improvement Practitioner

View the standard at the Institute for Apprenticeships here.

Download our Improvement Practitioner EPA Specification