About our customer service practitioner EPA.
Our end-point assessment services for the customer service practitioner apprenticeship standard are now live!
This apprenticeship has been designed by a range of employers to ensure that both new entrants and those interested in progressing a career in the sector have an opportunity to develop the right skills, knowledge and behaviours. This apprenticeship is a fantastic way of developing these skills whilst learning and gaining experience at work.
At the end of the programme apprentices will be able to:
- Determine customer needs and expectations and achieve positive engagement and delivery
- Provide clear explanations and offer options in order to help customers make choices
- Prioritise own workload/activity and work to meet deadlines
- Deal with customer conflict and challenge
Supporting the ticketing industry
OAL supports the ticketing industry in providing a dedicated team of independent assessors direct from the ticketing industry. Working alongside Creative and Cultural Skills OAL’s independent assessor team provides true contextualisation for apprentices working within this specialist industry.