Customer service practitioner

Customer service practitioner2018-10-10T10:07:25+00:00

About our customer service practitioner EPA.

Our end-point assessment services for the customer service practitioner apprenticeship standard are now live!

This apprenticeship has been designed by a range of employers to ensure that both new entrants and those interested in progressing a career in the sector have an opportunity to develop the right skills, knowledge and behaviours. This apprenticeship is a fantastic way of developing these skills whilst learning and gaining experience at work.

At the end of the programme apprentices will be able to:

  • Determine customer needs and expectations and achieve positive engagement and delivery
  • Provide clear explanations and offer options in order to help customers make choices
  • Prioritise own workload/activity and work to meet deadlines
  • Deal with customer conflict and challenge.

Customer service practitioner apprenticeship standard

Occupational Awards Limited (OAL) are approved to offer end-point assessment services for the customer service practitioner standard.

To view the standard, please click here.

OAL Level 2 Customer Service Practitioner End Point Assessment – 603/3691/2

The end-point assessment includes three distinct components:

  1. An apprentice showcase portfolio comprised of a collection of the apprentices best evidence gathered during the programme of learning.
  2. A practical observation of skills in the workplace.
  3. A professional discussion, which is undertaken after all the other end-point assessment components have been successfully completed.

To achieve final certification, you must have completed and achieved a minimum of a pass in each end-point assessment component.

Download the end-point assessment specification