Qualification Sectors Retail OAL Level 2 Diploma in Retail and Visual Merchandising Operations On achievement of this qualification, learners will be able to work effectively in retail, they will be able to deliver enhanced customer service, promote the value of the business and deliver sales service that meets customers’ needs. OAL Level 3 Diploma in Supply Chain Practice (FMCG)OAL Level 4 Diploma in Retail Management